We now live in a world where technology has become the centerpiece of guest service. It’s one of the critical determinants of guest satisfaction. The amount of change and the pace have been accelerating each year, challenging hotels and hospitality services to keep up.

Spam emails can be incredibly annoying. Not only that, it can be downright dangerous, considering the phishing schemes and other email scams that are prevalent today. We can’t avoid spam completely and hope to have any kind of digital life, because so many services require an email address as part of the sign-up process. These […]

Today, Artificial intelligence (AI) is being used in nearly every part of our lives. And one area where it’s become particularly useful is with customer service in the hotel industry. As a result, many hotels are rethinking their customer service strategies and looking for ways to incorporate AI and chatbots.