9 Signs It’s Time To Outsource Your IT Support Needs

From Doordash to laundry services, everyone does a little bit of outsourcing these days. For your business, you might ask a third party to take care of your taxes or to provide customer service. The usual view of IT is one or two technicians in the office taking care of help desk support or troubleshooting your computer that mysteriously shuts down again.

But IT can be so much more than just troubleshooting if you’re able to outsource. And that doesn’t always mean getting rid of your in-house team, but there are better ways to use your IT budget. If you want to take advantage of the cost savings, scalability, and flexibility that come with outsourcing—without sacrificing quality or customer service—here are nine signs it might be time for you to consider an outsourced IT solution.

What Is Outsourced IT?

Just like you ask a delivery driver to bring dinner to your door, you can outsource your IT needs to a third-party vendor. Instead of hiring additional staff to help you with things like strategy, hardware/software acquisition, and technology upgrades, you can outsource all of these tasks to an experienced IT services provider.

What Services Are Included when Outsourcing your IT?

Outsourcing means the managed service provider (MSP) like Nexus IT helps you with the services and solutions that might be hard for you to manage in-house. It could include cloud computing, cybersecurity, helpdesk support, or any other tech aspect of running your business.

How Do You Benefit by Partnering With an MSP?

The most obvious benefit is cost savings. Outsourcing can save you from having to support an in-house IT team, which will save money on salaries and equipment, as well as allow you to focus on other aspects of your business instead of worrying about technology issues.

The average IT support person makes $49,000 a year, while the true cost of an employee is usually around 1.2 to 1.4 times that. And one in-house employee is not going to cover the wide spectrum of services that a professional MSP offers.

Rather than paying for someone with 20+ years of experience to come work on your in-house team, you can outsource the job for a fraction of the cost. And if you need more technical support, it is much easier to scale up with an MSP than to hire and train additional staff.

How to Know If It’s Time for Outsourced IT Instead of In-House IT

1. You’ve maxed out your in-house team: If you notice your in-house technicians are stretched to the limit, it could be time to look for external help. An IT partner can provide additional resources so that your internal staff doesn’t have to shoulder all of the burdens.
2. You’re not able to keep up with the latest technology: Technology is changing faster than ever, and it can be hard for your in-house team to stay on top of all the new developments. An MSP can help you identify areas where you need additional resources or better solutions.
3. Your IT budget is skyrocketing: If your IT budget is growing, it might be time to look for a more cost-effective option. An MSP can provide the same level of service as an in-house team, but at a fraction of the cost.
4. You’re not able to keep up with compliance requirements: Compliance laws are constantly changing, so it can be hard to keep up. An MSP has the resources and experience to help you stay compliant with all applicable regulations.
5. You’re not sure where to start: If you’re not comfortable with your technology skills, or if you don’t have the time or resources to research and implement new solutions, an MSP can help you get the right tools in place.
6. You’re having trouble staying secure: Security is a major concern for all businesses, and it’s only getting more complex as technology advances. An MSP can provide comprehensive security solutions to protect your data from malicious actors.
7. You’re looking for an overall strategic partner: IT is no longer just about hardware and software, it’s about strategy. An MSP can provide guidance on where to invest in technology, as well as develop a long-term plan for your business needs.
8. You struggle with customer support: If you’re having trouble keeping up with customer support requests, an MSP can help. They can provide dedicated helpdesk and tech support services to ensure that your customers get the level of service they expect.
9. You need to cut costs: Outsourcing is a great way to reduce costs, as you don’t have to pay for the same level of staff and equipment as an in-house team. An MSP can help you find cost-effective solutions and eliminate unnecessary expenses.

Outsourced IT for Utah Business Owners From Nexus IT

Your IT partner should be providing more than just help desk support and troubleshooting. This partnership should be strategic that can help you optimize your technology and keep your data secure.

At Nexus IT, we offer complete IT services for Utah business owners, from network setup and security to cloud solutions and tech support. Our team of professionals has experience with all aspects of technology and 75% of our staff are senior engineers, so you can feel confident that your business’s IT needs are in capable hands.

Schedule a consultation with our team to see how outsourced IT can help you save time and money without sacrificing service.