Co-Managed IT Services in Northern Utah

Let’s give your internal IT department the additional resources, expertise, and skill-sets they need to truly create an efficient environment.

You’re experiencing growth, and as a result, your technology needs to evolve. You might be wondering whether or not it makes sense to add additional in-house resources or outsource some of the responsibilities to a third-party provider.

Here are a few factors to consider when making this decision:

  1. Cost: Do you have the cash-flow available to pay for additional staff members – from salaries to benefits to equipment to overtime – while still being able to meet your goals when they’re away on vacation or off sick?
  2. Objectives: Are you looking for something more specific or complex, such as supporting a complex application or technology your internal IT department isn’t able to, that would require expertise in that area?
  3. Compliance: Do you have specific regulatory compliance laws or federal mandates which you’re required to comply with and require outside expertise that may be difficult to find with an internal resource?
  4. Help Desk Support: Do you need to free up your internal IT team to focus on your back-end systems and strategic direction? But your end users still need quality, responsive day-to-day support?
  5. Strategic Technical Planning: Perhaps your internal IT team is great at the day-to-day management and support of your IT systems, but you need more strategic thinkers with experience as an IT Manager, CIO, CTO or CISO?
  6. Service and Equipment Procurement: Maybe you need a reliable, responsive, competitive source from which you procure all your IT Solutions – so your team doesn’t have to spend countless hours researching, comparing and procuring your technology needs?
  7. IT Projects: Is your internal IT team too busy with their daily duties to pull off projects quickly and professionally that come in on time and on budget?

These factors are very important as they make a world of difference when deciding between hiring additional in-house resources vs. outsourcing to a third-party provider. There are certain tasks that are better suited for an outsourced third-party as they’re more specialized, such as supporting complex applications or technologies, handling compliance requirements, among others…

What are co-managed IT services?

Co-managed IT services give you the ability to offload various responsibilities to an outsourced third-party while enabling your in-house IT department to focus on their core competencies. You may choose to opt for co-managed IT services for:

  • Handling complex applications or technologies that require expertise and/or partnerships with specific manufacturers.
  • Offering support to staff members after-hours or when your internal resources aren’t available to answer questions/troubleshoot issues.
  • Handling day-to-day tasks, such as monitoring and maintenance, while your internal resources stay focused on strategic initiatives.
  • Providing cybersecurity guidance, solutions and/or training that keeps you safe against increasingly sophisticated threats.

Essentially, you pay a flat-rate monthly fee to offload specific responsibilities that your internal IT department doesn’t have the time, resources or expertise to handle. This allows them to focus on what they do best.

How does your internal IT department benefit from co-managed IT services?

The better question is, how does your internal IT department NOT benefit from co-managed IT services? Think about it… They’re able to do what they’re good at and stop worrying about the rest. When necessary, they can draw from the collective knowledge of an entire team of certified, trained technicians – allowing them to better resolve technical issues or challenges quickly and efficiently.

All in all, they’re able to shine while we work in the background to support them.

It’s often frustrating for internal IT staff to deal with repetitive issues, day after day, especially when those issues slow the progress they’re making on more important projects or initiatives. That’s where we come in. Our team can offload the mundane, frustrating tasks so your internal IT department can focus on what they enjoy – giving them more satisfaction in their jobs because it’s more rewarding to do what you love.

Ready to give your internal IT department the help they need to truly shine? We provide co-managed IT services in Salt Lake City and across Northern Utah. Call (801) 839-7006 or email us at info@nexusitc.net.