Our Advanced Plan provides all of the key components of the Basic Plan. It also includes monthly service hours and several other key components such as Backup Monitoring and Validation.

The Advanced Managed IT Service Plan that we offer as a managed services provider includes:
Monitoring and Maintenance
Advanced Remote Server / Workstation Monitoring
Network Device Monitoring
Preventive Maintenance
Security / Intrusion Monitoring (Hardware Dependent)
Preventive Maintenance
System Performance and Speed Optimization
(Defrags, CHKDSK, Temp File Cleanup, etc.)
Patch Management
(Windows, Office, Adobe, Java, Chrome, Firefox, AntiVirus, Firewall, etc.)
Quarterly Network Device Maintenance
Monthly Network Health Report
Email Support
Help Desk
8-5 ER Support
24/7 ER Support
Onsite Support1 Hour Per Month Per Enrolled Device
Remote/Phone Support1 Hour Per Month Per Enrolled Device
2 Hour SLA4 Hour SLA
Break/Fix Repair1 Hour Per Month Per Enrolled Device
Comprehensive IT Infrastructure & Project Mgt.
(Phone, Audio/Video, Security, Access Controls, etc.)
1 Hour Per Month Per Enrolled Device
ISP Management
Monthly Service reports
Annual IT ReviewHourly Rates Apply
Procurement Services
IT Policy / Process Consulting
Client Portal Access
Network Documentation
Asset Management
Printer Monitoring, Management and Updates1 Hour Per Month Per Enrolled Device
Hosted ExchangeMonthly Rates Apply
Web HostingMonthly Rates Apply
Hosted PBX Phone SystemsSubscription Rates Apply
Custom Web & App Development & Design1 Hour Per Month Per Enrolled Device
Search Engine Optimization, Social Media, & Blog Design1 Hour Per Month Per Enrolled Device
Virtual CIOHourly Rates Apply
Off-Site Remote Back-upSubscription Rates Apply
Backup Management / Validation
Disaster Recovery Implementation / Management and ValidationSubscription Rates Apply
Realtime Spam / Virus / Malware Protection Filtering and MonitoringSubscription Rates Apply
Security / Intrusion Monitoring (Hardware Dependent)
AntiVirus / Malware Scans and ReportingSubscription Rates Apply
Firewall, Router, Switch, Access Point Management and Updating1 Hour Per Month Per Enrolled Device
Internet Content FilteringSubscription Rates Apply
Smart Host Email Relay ServiceSubscription Rates Apply