PREMIUM

PACKAGE

Our Premium Plan provides all the key components of the Basic and Advanced Plans. I also includes unlimited support hours, AntiVirus, Web Hosting, Backup and Disaster Recovery and a Virtual CIO among other advantages.

The Premium Managed IT Service Plan that we offer as a managed services provider includes:
Monitoring and Maintenance
Advanced Remote Server / Workstation Monitoring
Network Device Monitoring
Preventive Maintenance
Security / Intrusion Monitoring (Hardware Dependent)
Preventive Maintenance
System Performance and Speed Optimization
(Defrags, CHKDSK, Temp File Cleanup, etc.)
Patch Management
(Windows, Office, Adobe, Java, Chrome, Firefox, AntiVirus, Firewall, etc.)
Quarterly Network Device Maintenance
Monthly Network Health Report
Labor
Email Support
Help Desk
8-5 ER Support
24/7 ER Support
Onsite SupportUnlimited Hours on Enrolled Devices for Wasatch Front/Back, 10 Device Minimum
Remote / Phone SupportUnlimited Hours on Enrolled Devices, 10 Device Minimum
2 Hour SLA
Break / Fix RepairUnlimited Hours on Enrolled Devices, 10 Device Minimum
Comprehensive IT Infrastructure & Project Mgt.
(Phone, Audio / Video, Security, Access Controls, etc.)
Unlimited Hours on Enrolled Devices, 10 Device Minimum
ISP Management
Monthly Service reports
Annual IT Review
Procurement Services
IT Policy / Process Consulting
Services
Client Portal Access
Network Documentation
Asset Management
Printer Monitoring, Management and UpdatesUnlimited Hours on Enrolled Devices, 10 Device Minimum
Hosted ExchangeMonthly Rates Apply
Web Hosting
Hosted PBX Phone SystemsSubscription Rates Apply
Custom Web & App Development & Design1 Hour Per Month Per Enrolled Device
Search Engine Optimization, Social Media, & Blog Design1 Hour Per Month Per Enrolled Device
Virtual CIO
Back-up
Off-Site Remote Back-up
Backup Management / Validation
Disaster Recovery Implementation / Management and Validation
Security
Realtime Spam / Virus / Malware Protection Filtering and Monitoring
Security / Intrusion Monitoring (Hardware Dependent)
AntiVirus / Malware Scans and Reporting
Firewall, Router, Switch, Access Point Management and Updating
Internet Content Filtering
Smart Host Email Relay Service