Quite often, people see the present success of Nexus IT Consultants but don’t realize that getting here has been an arduous process. The journey that began in 1998 has had its fair share of ups and downs, resilience, and success stories. Like any other startup, Nexus IT started on minimal capital, with just a $500 personal investment.
Back then, in 1998, many businesses were operating without any IT. Those that had put in considerable amounts of investments in computer systems didn’t know how best to derive value from them.
Earl Foote, the CEO and Founder of Nexus IT Consultants saw that businesses — particularly SMBs in Utah — were massively underserved where IT services were concerned. In this environment where professional, qualified IT services were severely lacking, there was a potential lane to add significant value to the local business community by offering white-glove, hyper-responsive IT Support, and Services.
In the beginning, we didn’t have a specific niche. We doubled in retail (building of gaming systems) and even turnkey audio and video production systems for studios. At one point, we were shipping turnkey workstations for audiovisual production around the country, a program that saw its decline with more modern, more capable, off-the-shelf computer systems around 2004.
After trying different lanes, we finally settled on the niche of hyper-professional business IT services. Over the last 22 years, we have honed our skills in this field guided by our mantra, “More Than IT”.
Our model is structured such that it helps add value to your IT business holistically. At Nexus IT, we do not only care about successfully managing your IT infrastructure and systems; we care about your security, your team, your overall success as a business.
Perhaps it is this sincerity to help that has seen us enter a lot of partnerships during this Coronavirus pandemic period. It all boils down to company core values and systemic cultures. We consistently care and do our best in any situation to create the right outcomes for all stakeholders.
To be an organization that operated with unwavering authenticity, it has to be ingrained in the culture and be part of the core values. Among our core values at Nexus, IT is Authenticity and Proactive Client Care, as opposed to being purely transactional.
Business leaders do not outsource their IT to an organization that they do not trust, particularly if they have been stung by lack-luster IT Service providers or plagued with malware and reliability issues in the past. The average cost for mitigating an SMB data breach in Utah, for example, is $2.5 million (mostly legal costs, fines, class-action lawsuits, etc.). If businesses are not prepared for this, it could be a business-ending event. Companies, therefore, cannot turn the reigns of their IT to organizations that they don’t implicitly trust to keep their technologies safe, functional, and their employees productive at all times.
This is why we have been guided by our mantra “More Than IT” to provide holistic solutions to our partners, often extending into helping them find resources and connections to help their business grow and develop, even during difficult times.
Typically, organizations normally operate from within their office setups that have some sense of assured security. Unprecedented circumstances such as the COVID-19 have forced employees to begin working remotely from various locations. The question is, are their homework computers and environments secure?
The number of new cyberattack cases in these circumstances has risen astronomically. For the first half of 2020, “WHO has seen a dramatic increase in the number of cyberattacks directed at its staff and email scams targeting the public at large.”
With our rich history in handling such circumstances, we have reliable frameworks to help our clients navigate through these new intricacies.
How do you secure all these new devices and new working environments, especially with an abrupt surge of the BYOD approach? Besides helping educate your team, we patch and facilitate the installation of remote agents and administrative controls on the devices.
From our experience, we have learned that IT needs are unique to different businesses. We do not have a ‘one size fits all’ approach to IT solutions. Our Solutions Architects sit down with individual organizations and evaluate what their needs and objectives are before engineering solutions that address those issues. We do not try to fit a round peg into a square hole, as is advocated by many money-oriented IT Support best practice tutorials.
Going by our sales, our All-inclusive IT as a Service is the one preferred by most businesses. This plan covers all the necessary cloud resources, hardware, Microsoft Office, and all its functionalities, cybersecurity, the entire IT infrastructure, 24/7/365 support, back-up and disaster recovery, and all IT operations expenses in an easy-to-budget-for, fixed-rate model.
Culture is systematic. It is not something that you can wake up and claim to adopt. One of our core principles is Empowered Shared Leadership; we always allow autonomy. We are not an organization of micromanagement since we understand that making everybody follow fixed predetermined steps and script is not healthy for productivity or team satisfaction.
Instead, we provide our team with vision, training, and guidelines that facilitate them to achieve success autonomously. Top-tier performers are recognized and awarded, through monthly and quarterly incentives, hence a culture of diligently serving to meet customers’ expectations and needs.
We are more than an IT solutions service provider. Besides guaranteeing a hyper-professional and proactive response to your IT problems, we have a culture of helping where we can, regardless of policy or our industry service models.
A partnership with Nexus IT Consultants entails an engrained relationship with unwavering top-producing T professionals who care about the overall success of you and your team. It also means open access to our massive network of partners, clientele, colleagues, and friends.
Looking for an IT Support partner that puts your interest and growth first?