In Utah and throughout the country, private equity firms are buying up local IT providers and creating IT service conglomerates. They may say that they offer rock-bottom prices, but this comes at the sacrifice of quality customer service — They are only focused on their bottom line and not the best interest of the client, quality solutions and products, or responsive customer service.
For this reason, business owners and managers are concerned that they won’t get the IT service they require.
Information technology is more complicated than ever before – there are many things to consider when selecting an IT service provider. One of the most crucial is whether you’ll get the quality customer service and results that you need.
You can hire a remote IT conglomerate – but what happens when a disaster occurs, and you need a technician fast? Without a local IT provider who is readily on hand to visit your site, and who cares about your business, your IT needs go unattended. This ends up hurting your bottom line.
Wouldn’t you instead have a local IT service provider who’s invested in your relationship and quality IT service?
1. Fast On-Site Support
How long will it take for a distant IT company to show up? Will you be high on their priority list? – Probably not. One of the biggest complaints we hear from our new clients is that the remote IT conglomerate took too long to respond to requests for service. This includes the time they took to answer phone calls and ticket requests online, as well as the time it took to resolve their problems.
They tell us that the remote IT company:
This is unacceptable — Every minute of downtime costs you in productivity. Your IT service company should always treat your problems with a sense of urgency. When you work with a local IT company, they can resolve the issues promptly. This prevents IT interruptions and downtime.
2. Personalized Attention
Your business is unique, and you shouldn’t settle for a one-size-fits-all approach. IT conglomerates implement generalized solutions because it’s easy. They don’t know (or even care to know) that you require more customized solutions to grow your business.
With a local IT service provider who can meet with you to learn about your operations and goals, you’ll receive the personalized attention you deserve.
3. Timely Technology Upgrades
Technology upgrades are required for businesses to succeed today. When your distant IT company puts this off until they have the time to get there, your business will suffer.
Outdated and failing equipment pose a threat to your success. Using obsolete technology can:
4. Customized Technology Training
When staff members have questions, a remote IT company can’t provide the one-on-one, onsite training to educate them thoroughly. They can’t visit as often as you require to lead training sessions or provide hands-on help for your employees.
Whether your staff needs training on new hardware or software, you want a local professional who can offer the help they require. A local IT support company can dedicate the time needed for training, during the hours that suit you best.
5. IT Strategic Planning
Too many companies jump from one system to another never realizing the full benefit of their technology. Your IT strategy must be aligned with your business goals. The right solutions help you save money, improve processes and exceed customer expectations.
This requires hours of meetings with your leadership that a remote IT company can’t provide. You need a direct line to your IT advisor who can help you make plans for the future and adjust them along the way.
With a local IT provider, you can get the one-on-one advice you need to:
6. Set Up New Hardware Quickly
Have you ever you purchased a new laptop or workstation that you couldn’t set up on your own? You must ensure that it’s optimized to give you the performance you require.
A quick call to your local IT service company can save you from headaches and time wasted trying to figure out how to do this. You can’t afford to wait days for the distant IT company to arrive. A technician from a local IT service company can run right over to help.
7. Efficient Relocation Services
Hopefully, your business is growing. If so, you’ll probably need to relocate to a larger facility at some point. You can’t trust your employees or a moving company to move and set up your technology in your new location. You need the fast, efficient and reliable service that only a local IT support company can provide.
Plus, local IT professionals can relocate and set up your technology during times that won’t interfere with your work processes. They can get you up and running in your new facility more efficiently than one that’s far away.
8. Personalized CIO Services
Sometimes you need the help of a CIO but don’t want to hire one. A local company with a CIO on staff can provide everything an employee would do for a fraction of the cost.
A CIO will assess your business processes, technology status and help you put a plan in place for growth. And, with them nearby, you can set up the face-to-face meetings required to get the advice you need.
9. Project Management Services When You Need Them
Sometimes you need extra hands when running a new project. A local IT company can provide for the successful delivery of IT projects that are on time and budget.
They can visit your office from the start of a project to its completion and in between. And if you need them in a pinch, they can run right over. Having your IT provider nearby will ease your worries knowing you can call them and meet on issues that come up unexpectedly.
10. Faster Resolution Times
This refers to the length of time it takes from when a ticket request is logged until the problem is fully resolved. Just like response times, it’s important to know that resolution times will be prompt. Both response and resolution times are shorter when you have a local company that’s invested in your success.
Nexus IT is a 20-year-old IT service provider who is genuinely invested in our client relationships, quality of service and local community initiatives.
When you work with us, you’ll get the customer service you require. We’ll strive to resolve your issues promptly, so you’ll have the peace of mind knowing that your technology will run efficiently, securely and will be there when you need it.
Contact us at one of our local offices in Park City, Provo or Salt Lake City, and you’ll soon see why Nexus IT is your best choice.
In the meantime, stay up to date on what’s happening in the world of Business IT. Visit our Blog where we publish new articles all the time. Here are a few examples of what you’ll find: